Avaya IP Office

The Avaya IP Office offers the same feature-rich product sets as Avaya’s traditional enterprise solutions, but at a more affordable price with modified features to accommodate the special needs of Small to Medium Sized Businesses.

The Avaya IP Office is the perfect choice for those looking to keep their company flexible, innovative and competitive without driving up operating costs and capital expenses. The IP Office is a solution that you can depend on. Everything about the IP Office solution is designed to keep your communications at peak performance at all times.

IP Office has 4 editions to choose from that provide communications capabilities from the basic to the more advanced.

• Basic Edition - Avaya IP Office Basic Edition is the ideal solution for small enterprises to add more productivity with a professional touch. IP Office Basic Edition delivers what small and growing businesses need most in today’s competitive environment with the flexibility, sophistication and expandability of the award-winning IP Office. Basic Edition is the perfect small business starter kit with all the “must haves” (call routing, Caller ID, hold/conference/transfer, voice mail) plus a great selection of Avaya phones. Help keep your costs down and get the essential call handling capabilities growing businesses need.

• Essential Edition – The IP Office Essential Edition is the ideal foundation upon which to build your IP Office solution. Providing the necessary mobility, call handling and routing functionality for IP Office, Essential Edition helps ensure small businesses have the communications tools they need to operate effectively and efficiently. With capabilities such as one number access, caller ID, dial-by-name, automated attendants, conferencing, voicemail, and more, Essential Edition adds to the functionality of Basic Edition to provide the “must haves” small businesses need to enhance their communications with customers and colleagues and streamline their operations.
• Preferred Edition - IP Office Preferred Edition delivers intelligent communications capabilities that enable staff to collaborate easily and respond quickly to customers and colleagues. With Preferred Edition, businesses can use communications to establish a competitive edge – through intelligent call routing, powerful mobility, intuitive web control, sophisticated messaging, and application integration. IP Office Preferred Edition enhances all the capabilities of Essential Edition and much more.

• Advanced Edition - IP Office Advanced Edition enables growing businesses to take advantage of the industry-leading contact center expertise of Avaya. For businesses that want to differentiate themselves through exceptional customer service, Advanced Edition is the answer. It provides customer service reps and their supervisors with the tools to effectively handle call volumes and gather and report valuable customer intelligence to help increase sales and agent productivity. Building on the IP Office Preferred Edition (required pre-requisite), Advanced Edition helps businesses take customer service to a higher level.

For more information see IP Office Editions Fact Sheet

IP Office User Productivity Solutions

Like most small businesses, you’re always looking to help your staff be more productive and efficient. Enabling your employees to stay connected to customers and colleagues — whether in the office, out on the road, or stuck home due to severe weather conditions.

Avaya IP Office User Productivity Solutions keep all your associates productive, efficient and connected. Every worker has unique communications needs that are mainly driven by where and how they work. Office workers are primarily at their desks. Mobile associates need to connect wherever they happen to be. Remote workers want to collaborate with the same capabilities they would have in a company office.

IP Office User Productivity Solutions – the Basic User, Office Worker and Power User applications – can quickly and easily deliver the right level of communications capabilities to every associate in your organization.

With Preferred or Advanced Edition, you can give your individual employees the communications tools they need to perform at their best with user Productivity Solutions:

• Basic User - For users who need simple yet necessary communications capabilities, the Basic User solution is the answer. They can make and receive calls, place calls on hold, access basic voicemail, transfer calls and more. The Basic User Solution also is ideal for phones in common walk-up areas of your facility such as lobbies, waiting rooms, and cafeterias. With Basic User, Avaya can take your office employees’ productivity to a higher level.

• Office Worker - The Office Worker application puts deskbound associates in the communications driver’s seat. Whether in the main office, remote/satelliteOffice Worker facility or working from home — users receive a host of time-saving features that speed collaboration and accessibility. They can click-to-call, IM, see the presence of colleagues, access corporate directories, control conference calls, and more, right in the desktop applications they already use, like Microsoft Outlook or Lync, and web browsers.

• Mobile Worker - Make any mobile phone an extension of the office phone system—complete with call handling features and speed dials. No more giving out personal reach numbers. Know that when customers call, they are dialing your business numbers, not your employees' personal numbers.

• Teleworker - Give teleworkers—employees who work remotely full-time—the same phone and functionality they’d have in the office. Users connect their phones to the company’s phone system via a virtual private network. And because it all goes through the IP Office system, you can hire talent from anywhere and save money.

• Receptionist - Help receptionists manage high call volume from their PCs. Streamline call handling with easy point-and-click call controls. A list of incoming calls and call status displays on the PC screen. Integrate with commonly used database software. Monitor all office extensions. Have one receptionist provide coverage for multiple offices.

• Power User - The ultimate in communications accessibility, the IP Office Power User application builds upon the Office Worker application to enable employees to be as productive as possible in virtually any location or circumstance.

Avaya IP Office phones

Avaya IP Office phones for Everyday Users help everyone to do their work efficiently and productively. One-touch access to features streamlines call handling while Web browser capability on the displays of many Avaya IP telephones opens the door to advanced capabilities and access to customized applications. Avaya phones for Everyday Users are easy to customize to individual needs. And with both digital- and IP-based phones available, you have greater flexibility to provide the added functionality where it is needed most.

IP Office Telephones: Choices For Every Small Business - There’s an Avaya IP Office telephone for everyone in your business. (Phone Fact Sheet PDF)

Avaya IP Office Conference Phones

The Avaya B100 Series Conference Phones offer sophisticated and easy to use communication solutions for small to large companies. Providing superior voice quality with the award winning Omnisound® audio technology, the B100 Series Conference Phones cost effectively offer a variety of low bandwidth, plug-and play deployment options, that address the unique needs of diverse users within your organization with a broad choice of models.

• Avaya B159 Conference Phone - The B159 Conference Phone is a versatile high performer that complements your existing solutions. Connect the Avaya B159 Conference Phone to a telephone line and a power outlet and you are ready to go! Line mode lets you switch and combine analog, mobile and USB connections (so you can make VOIP calls with the B159 Conference Phone through a PC). It’s easy. Also included is a conference guide, perfect for making multi-party calls, and a handy phone book to store your key contacts!

• Avaya B179 SIP Conference Phone - A tabletop SIP conferencing speakerphone that provides superior voice quality for small and midsize conferencing rooms. The B179 SIP Conference Phone helps improve employee productivity and collaboration between customers, partners and suppliers. Connect the Avaya B179 SIP Conference Phone to an Ethernet line (and to a power outlet if you don’t have Power over Ethernet PoE) and you are ready to go!

Avaya Mobile Collaboration Simplify, Enhance IP Office Mobile VoIP (one-X Mobile Preferred)

The new Avaya one-X® Mobile Preferred for IP Office solution extends unified communications capabilities to mobile devices, and brings the desktop experience to users on the go.  This integrated server-based solution provides rich functionality and multi-modal communication such as audible commands, instant messaging, and voice.

Avaya one-X® Mobile Preferred for IP Office features:

• Call control (click-to-call, click-to-conference, etc.)
• Visual voicemail
• IM and presence (both call and calendar)
• Corporate directory access
• Call screening
• Additional features specific to mobile users
• Real-time business collaboration for the mobile workforce

• Calls over WiFi/3G/4G networks
• Supports mobile twinning
• Easy to switch between modes
• Selection of high-bandwidth or narrowband codecs based on the network connection
• Incoming/outgoing VoIP calls
• Hold / Mute / Transfer
• Add active call to a conference
• Multiple call appearances
• Enable/disable mobile twinning
• Add multiple participants to audio conference
• Integrated call history
• Send voice mail as WAV in email

One-X Mobile Preferred mobility client will support the VoIP mode on both iOS and Android devices.

IP Office Web Manager

Avaya has evolved the IP Office Web Manager into a single, comprehensive management tool for IP Office.

Web Manager for Server Edition:

• Consolidated management platform for mid-market multi-site solution (primary, secondary, expansion, application servers). Web Control has been enhanced and integrated into Web Management.
• Simplified Linux distribution, server and ignition options
• Single URL management; no need to point to different servers
• Single, one-time log-in for IP Office management including VM Pro and One-X Portal
• Simplified task flow, intuitive menu structure and enhanced graphical design
• Improved, solution wide back-up, restore, upgrades and user management
• User management for User configuration, moves, adds and changes, import/export

 Web Manager for Preferred, Essential and Advanced Editions:

• User configuration
• Moves, adds and changes
• Import/export

 Web Manager for Basic Edition:

• Remote access SSL VPN configuration for Business Partners that have implemented the Avaya AVG solution for their IP Office remote access.

IP Office Customer Call Reporter (CCR)

The IP Office Customer Call Reporter (CCR) is a call center reporting application for use with Avaya IP Office systems focused on the SME market (not supported on IP Office Server Edition). CCR can report on both individual call center 'agents' and on the queues (hunt groups) of which those agents are members. CCR is accessed through a web browser using a name and password to login. Those login details determine whether the CCR web client runs in agent, supervisor, administrator or wallboard mode. Capacity of CCR is up to 150 Agents and/or 30 Supervisors and 1 Administrator.

For IP Office Release 9.0, CCR introduces new wallboard enhancements, a number of report enhancements and a new custom reports wizard to energize the small to medium enterprise with extensible contact intelligence.

Wallboard enhancements include:

• User Color Scheme per Cell
• Display Agent States in Different Colors

IP Office ContactStore

IP Office ContactStore can enhance the standard Call Recording capability provided by IP Office and Voicemail Pro. The ContactStore saves and catalogs recordings so that they are easily accessible for later retrieval. Recordings that you instruct Voicemail Pro to “send to the Voice Recording Library” are placed in an MSDE database.

IP Office ContactStore has a number of components:

• An MSDE database into which details of all recorded calls are inserted.
• A browser-based call search and replay application.
• A browser-based system configuration and status monitoring application.
• Disk space management - The oldest recordings are automatically deleted as needed to free up disk space.
• Optional archive management - Recordings are automatically written to a DVD +RW drive.

The details of the recordings are stored within a MSDE database, to allow you to search for calls easily. It contains one record for each call recorded and additional records for each party on the call and the owner of the call. Recordings within IP Office ContactStore are stored as .WAV files. IP Office ContactStore uses the G.726 16kbps ADPCM compression standard, which provides the best compromise between storage capacity and CPU loading. IP Office ContactStore is designed to perform compression as a background task, which does not impact the system’s ability to record, search or play other calls. It takes approximately 1 minute to compress a two hour recording. The compressed recordings are stored as 16kbps G.726 format, storage requirements are therefore 8MBs per hour of recording.

Contact an Avatel Representative

Contact your Avatel representative today at, 866.835.2661 to design a communication solution that will help your business succeed. Efficient communication within your small business is more important today than it’s ever been. Keeping your company connected to your employees and your customers becomes paramount as the speed of business continues to move faster.